Terms and Conditions of Use

 

 

COMPANY NAME: Uje d.o.o., Kneza Višeslava 5, 21000 Split.
Company entered in the companies register of the Commercial Court in Split.
Personal Identification Number /OIB/: 96919769705
IBAN: HR9224020061100720616 (Erste & Steiermarkische bank d.d.)
CONTACT NUMBER: 021/ 490 990. 0916050111
Customer service working hours: Monday – Friday, 08:00 a.m. to 04:00 p.m.
CONTACT E-MAIL: shop@uje.hr

You may use webpage www.uje.hr for your own personal purposes without paying any fee for use, all in accordance with these Terms and Conditions of Use. Please carefully read these Terms and Conditions of Use before using the web page www.uje.hr to purchase products that are available on it or collect information on these products. By using the webpage www.uje.hr to purchase products or collect information on them, you confirm that you are familiar with these Terms and Conditions of Use and that you agree with them. If you do not agree with these Terms and Conditions, please do not use this webpage to purchase products or collect information on them, or for any other purpose.

These Terms and Conditions of Use of the webpage and use of webshop services (˝General Terms and Conditions˝) define the manner in which users use the webpage and webshop services. Furthermore, in these Terms and Conditions, the terms below shall have the following meanings:

˝Uje˝ refers to the company Uje d.o.o., with registered seat in Split, Kneza Višeslava 5, entered in the companies register of the Commercial Court in Split, Personal Identification Number /OIB/: 96919769705 .

˝Webpage˝ refers to all web, i.e. Internet pages owned by the company Uje d.o.o.

˝User˝ refers to every natural person that accesses the webpage. The term User also includes registered users.

˝Registered User˝ refers to every person with full legal capacity, whether legal or natural, with address of residence or registered seat in the Republic of Croatia, who has registered for using the webshop service on the webpage.

˝Webshop service˝ refers to the service that allows registered users to purchase the products of the company Uje via the webpage uje.hr.

˝Content˝ includes all information from the webpage that can be accessed in any manner, the content of every e-mail that Uje sends to Users, information related to the products, services and/or prices of the company Uje within a certain period, and information on products, services and/or prices applied by a third party with whom the Seller has entered into a contractual relationship for a certain period.

˝Product˝ refers to all products available at www.uje.hr which can be purchased via the webshop service.

˝Transaction˝ refers to payment or refund of payment after Uje sells a product/service to a User, by the means of the services of a a credit card provider accepted by Uje, bank transfer or by any other means accepted by Uje, regardless of the delivery method.

˝Purchase and sale contract˝ refers to the purchase and sale agreement between the User and Uje, which is concluded at the moment that payment for a product is confirmed, when Uje receives an e-mail in which the User confirms their acceptance of the offer, i.e. at the moment when Uje receives an order from the User.

By accessing the webpage via suitable technical means and using it, every User undertakes to adhere to these Terms and Conditions of Use and consents for the provisions of the said Terms and Conditions to be applied to them. All of the information on the webpage www.uje.hr is shown for informative purposes only, and in good faith.

Only persons of legal age and with legal capacity may use the webpage. A contract on behalf and for the account of a minor or a person fully divested of legal capacity may be signed only by their legal guardian, while persons with partial legal capacity may conclude a contract only with the consent of their legal guardian. Uje shall not be held liable for any actions that are in violation of this provision.

While using the www. uje.hr webpage, the User is obliged to supply correct, valid and complete personal information, particularly when filling in the registration form. Acting contrary to this authorises the company Uje d.o.o. to deny such a User access to one part or all of its services/products.

By registering at the webpage www.uje.hr, the User confirms that they accept these Terms and Conditions of Use in their entirety, that they vouch for the validity, accuracy, completeness and up-to-dateness of their personal information, and that they give Uje their express consent to, in accordance with the provisions of the Personal Information Protection Act, process the supplied personal information for the needs of Uje’s own records and for the purpose of providing other services, as well as for the purpose of creating a customer database, sending notifications on new products and services, improving quality of service, protecting the interests of Users and Uje and preventing any misuse.

The User may register, i.e. create a user account only for a single person, and they are not permitted to disclose information on their registration process or user account to third parties. Users are obliged to safeguard information on their password and user account. Using another person’s user account is not permitted.

The User is liable for all unpermitted activities that have been authorised and executed under their user name and/or password, unless they have previously notified the company Uje d.o.o. of unauthorised use of their user name and/or password (or suspicion of the same). Uje is not liable for any delays in delivery or any other problems caused by incorrect or invalid user information. Likewise, Uje is not liable for any damages that have been incurred due the User forgetting their password, or due to the disclosure of the password to a third party. Uje considers every registration a separate and real person. The Seller is not liable for any damages or irregularities incurred by changes in the registered information.

Use of the webpage grants the User limited, non-exclusive, non-transferrable and revocable permission to use the content of the webpage, in the sense of browsing the same for personal purposes. The User undertakes not to use the webpage www.uje.hr in any manner that is contrary to positive regulations, not to add information to the webpage or distribute via webpage any content that is contrary to positive regulations and they also undertake not to modify, erase or destroy any information on the webpage www.uje.hr.

In particular, the User is not entitled to download, copy, modify, edit, display, erase, sell, resell, adapt or alter the content or create derivations thereof, or to use the content on any other webpages or media or in any other manner apart from for personal and home use.

Documents, data and information published on the webpage may not be reproduced, distributed or used for commercial purposes in any manner without the express permission of Uje, and they may not be used in any manner that could incur damages to Uje or any third party.

The product photographs shown at www.uje.hr are displayed exclusively for illustrative purposes, and they might not always completely correspond to the real content and appearance of the product. Due to the possibility of calibrating monitor settings, differences in perception of colour by the human eye and similar variables, Uje does not guarantee that the colours of the delivered products will necessarily correspond to the colours as seen by Users on their screens. Any discrepancies between the product shown on the photograph and the product that has been delivered shall not be understood as a product defect, and therefore shall not represent grounds for the return or refund of the product.

Uje fully disclaims any liability that may in any manner arise from or be related to the use of the webpage, as well as liability for any damages that may be incurred to the User or any third party in relation to the use or misuse of the content of the webpage. Uje also disclaims any liability for damages that may be incurred on devices that allow access to www.uje.hr and data stored on these devices during use of the webpage www.uje.hr, if this damage was incurred due to the unlawful actions of a third party, a computer virus or similar, or in other cases for which Uje is not liable.

Uje is not liable for the accuracy or reliability of any views, opinions, tips or statements published on www.uje.hr. Uje is also not liable for any losses or damages incurred to the User due to their reliance on information obtained at www.uje.hr. Users are fully liable for estimating the quality, accuracy, usefulness and comprehensiveness or any information, evaluation, view, opinion, tip or other content made available at www.uje.hr.

The webpage www.uje.hr may contain documents, data and information from the webpages of third parties, or links to such webpages. Uje does not own such webpages, and neither does it monitor such documents, data, information or third party webpages, and therefore Uje fully disclaims any liability in relation to such content, including but not limited to the accuracy, completeness and accessibility of content on webpages created by third parties. Uje disclaims all liability for all content presented at such third party webpages, as well as any products or services that may have been provided by such third party webpages. In accordance with this, these Terms and Conditions of Use shall not be applied to the use of third party webpages in any sense. Users access such webpages fully at their own risk, and Uje is not liable for such actions.

Uje reserves the right to prevent access to IP addresses (i.e. Users) that perform actions contrary to these Terms and Conditions, and shall not bear any liability in relation to this.

The company Uje is authorised to, without the obligation of previous notification, amend the content of these General Terms and Conditions, its product range, other information related to the webshop and all other content www.uje.hr, providing that it is publicly released on the www.uje.hr webpage, due to which Users are obliged to review the content of the webpage every time they use it. Acting contrary to this exonerates the company Uje d.o.o. from all liability. Those Terms and Conditions of Use that are in force at the moment that a product is ordered shall apply to online purchases. Any disputes that may arise pursuant to these Terms and Conditions shall be resolved before the competent court in Split.

You can find our everything about the process of purchasing products at www.uje.hr from the guidelines ˝How to Buy˝. In accordance with Article 7 of the Consumer Protection Act (official gazette of the Republic of Croatia ˝Narodne novine˝ no. 41/14), all of the prices are retail prices and are listed in HRK (Croatian kuna), inclusive of VAT. The product prices do not include delivery costs. Prices, terms and conditions of payment and discounts apply only at the moment of order and/or payment and are subject to change without previous announcement. The purchase and sale contract between the User and the company Uje d.o.o. is concluded at the moment of the receipt of payment.

All payments shall be executed in Croatian kuna. In the English version of the webpage, where prices are listed in euro, conversion shall be made during payment. The amount that you will be charged with is obtained by converting the price from euros to Croatian kuna according to the valid exchange rate of the Croatian National Bank. When your credit card is charged, the said amount will be converted into the local currency of the customer according to the valid exchange rate of the card association. As the result of price conversion, there exists the possibility of a small deviation from the original price listed on our webpage.

The payment methods that can be used at the webpage www.uje.hr are the following:

  1. Payment with a general payment slip
  2. Pay on delivery /li>
  3. Payment with the credit and debit cards listed below

 

Maestro  Mastercard  Visa  American

 

Payment security and the protection of personal information are ensured by the T-Com Pay Way system, on which you can find out more here.

Payment is considered executed at the moment the money is received by the delivery service, or at the moment authorisation is received from the card provider. The receipt will be enclosed in the parcel (or one of the parcels if the ordered goods are delivered in multiple parcels), except if the delivery address is different from the customer’s address. In this case, the receipt will be sent to the customer’s address via e-mail.

Orders at www.uje.hr can be made 24/7 and are processed after the transaction has been recorded. Delivery is made via a partner delivery service.

All orders received on business days (Monday – Friday) are processed the same business day, and the parcel will be delivered within 72 hours at the latest, i.e. within three business days. For orders received on Saturdays, Sundays and public holidays, the parcel will be collected the first business day after, and the parcel will be collected within no more than 72 hours after it is collected by the delivery service. The stated applies for deliveries to mainland Croatia. Delivery times for parcels sent to Croatian islands or abroad depend on the specificities of transport to such locations.

Products can be delivered within the Republic of Croatia, European Union and other countries. Certain products cannot be delivered to some countries due to the specific import and customs regulations that are in force there. In accordance with this, the User will receive a notification while creating an order, before the same order is complete and payment is made.

For all orders above HRK 350.00, delivery to mainland Croatia is free of charge. For orders below HRK 350.00 and international deliveries, delivery will be charged according to the weight of the purchased products and the delivery address.

Parcel weight

Delivery price (VAT inclusive)

Up to 2 kg

HRK 26

Up to 3 kg

HRK 29

Up to 5 kg

HRK 30

Up to 10 kg

HRK 32

Up to 15 kg

HRK 35

Up to 20 kg

HRK 35

Up to 25 kg

HRK 40

Up to 30 kg

HRK 43

Up to 40 kg

HRK 46


In case of pay on delivery, a surcharge of HRK 6.25 per parcel is added to the listed prices. This surcharge will be included in the calculation of delivery costs during purchase.

The same prices as above apply to delivery to the islands of Murter, Korčula, Pelješac, Vir, Pag, Hvar and Brač, while the delivery time is 3 business days. The same also applies to the islands of Krk, Cres, Lošinj and Rab, but with a delivery time of 4 business days. The delivery time for the islands of Vis, Pašman and Ugljan is up to 7 business days, and the same prices as above apply. For other Croatian islands, a surcharge of HRK 60.00 on the prices listed above is applied.

Country

Zone 1

Zone 2

Zone 3

Zone 3

Zone 3

Zone 4

 

Slovenia

Austria

Belgium

Italy

Poland

Bulgaria

   

Czech Republic

Denmark

Lithuania

Portugal

Finland

   

Hungary

Estonia

Luxembourg

Spain

Greece

   

Germany

France

Netherlands

Sweden

Romania

   

Slovakia

Ireland

Latvia

United Kingdom

 

Parcel weight

           

up to 2 kg

65,77

124,33

162,18

162,18

162,18

242,36

up to 5 kg

83,79

132,44

171,19

171,19

171,19

250,47

up to 10 kg

88,29

146,86

185,60

185,60

185,60

271,20

up to 15 kg

92,80

153,17

195,51

195,51

195,51

286,51

up to 20 kg

97,30

164,88

208,13

208,13

208,13

302,73

up to 25 kg

101,81

176,59

220,74

220,74

220,74

317,15

up to 31,5 kg

107,21

195,51

230,65

230,65

230,65

330,66

up to 40 kg

135,15

         

up to 50 kg

171,19

         

 

Country

Bosnia and Herzegovina

Serbia

Switzerland

Norway

Canary Islands

Parcel weight

         

up to 2 kg

186,56

186,56

373,12

482,30

190,8

up to 5 kg

223,66

223,66

415,53

546,96

201,40

up to 10 kg

246,45

257,58

453,68

605,26

218,36

up to 15 kg

275,6

296,27

498,20

672,04

230,02

up to 20 kg

316,94

340,26

548,55

748,36

244,86

up to 25 kg

364,64

391,67

606,38

837,40

259,70

up to 31,5 kg

419,76

450,5

674,16

939,16

271,36

 

Remark: the prices in the table above are listed in Croatian kuna (HRK). Due to the legal regulations that are in force in certain countries (Bosnia and Herzegovina, Serbia, Switzerland, Norway, Canary Islands), there exists the possibility of additional customs expenses.

As for all of the other countries not listed above, online shopping at www.uje.hr and standard delivery are not possible due to specific legal and customs restrictions. We kindly ask Users from these countries to contact us via e-mail at shop@uje.hr, so that we may, if possible, find a way to deliver the products.

When receiving a delivered parcel, the User is obliged to examine the delivery, i.e. to:

  • check whether there is any visible external damage on the parcel and/or the products within the parcel themselves and, if so, to report it to the delivery worker and refuse to receive such visibly damaged products
  • open the parcel before the delivery worker and compare the delivered products with the products listed on the receipt and to, if something is missing or if items that had not been ordered are delivered, immediately report this to the delivery worker.

By signing the parcel receipt slip, the User confirms that they have examined the parcel upon receipt and that the parcel has been received without any visible external damage, and that it qualitatively and quantitatively corresponds with the products listed on the enclosed receipt.

If a User fails to receive a product or refuses to receive a parcel without a valid reason, Uje reserves the right to demand compensation of shipping, handling and any other expenses.

The user is entitled to return products or demand refund within eight (8) calendar days from the day of delivery of the product in the following cases:

  • if (a) product(s) not ordered has been delivered;
  • if the delivered product bears damage(s) not incurred during transport
  • if the delivered product is defective or expired
  • if the product(s) that was/were ordered have not been delivered

The Registered User must announce the return/request for refund on the Returns Form that can be downloaded here. The form must be filled in correctly and sent by post to the address Uje d.o.o. Kneza Višeslava 5, 21000 Split or via e-mail to the e-mail address: shop@uje.hr. You may contact us in the same manner if you are unsatisfied with our services or are unsatisfied due to any other reason.

In all cases when a product is being returned due to any reason, the User is obliged to return the product intact, in the same condition that it was delivered in, and in its original packaging. The expenses of returning the product shall be borne by Uje, and returns shall be made to the address provided in the Returns Form.

If the User returns a product with significant damage or with missing parts, or if the User fails to return the product within 8 calendar days upon sending the Returns Form, it shall be understood that the User has not met their obligation of item return, and the company Uje d.o.o. is not obliged to refund the paid money or provide a replacement item.

If a product has a latent defect (a defect that could not have been discovered by means of regular examination upon delivery) that the customer discovers upon opening the product – the customer is entitled to unilateral termination of contract and refund of the paid money, item replacement, elimination of the said defect or a discount. Uje shall, on the basis of the return or replacement request, return the money that the Registered User has paid to the account number provided in their request, or replace the product with a new one within thirty (30) days from the day that the returned product was received at the address provided in the Returns Form.

If it is unambiguously found that the return of a product is not justified, or that the irregularity of the ordered product was caused by inappropriate use or handling, then the company Uje d.o.o. is not obliged to give a refund or to deliver a replacement product. The returned product will be returned to the User at their expense, together with a written explanation of the reason why the request for refund or replacement was not accepted.

In case of error during the packaging of the ordered products, of if the customer received another item instead of the one they ordered, they are obliged to report this using the Returns Form within eight (8) days. In this case, the User shall return the incorrectly delivered product at the expense of Uje, and Uje shall undertake to deliver the ordered product or give a refund (depending on the preference of the User) within fifteen (15) days from the receipt of the incorrectly delivered item.

If the User has not received a product they have ordered and paid for, they are obliged to report this within eight (8) calendar days from the expected delivery date of the product by using the Returns Form or via the contact information published on the webpage. Uje is obliged to, within the stated deadline, determine what went wrong with this delivery, and to notify the User on the further actions taken towards the resolution of the situation.

Pursuant to Article 10 of the Consumer Protection Act (official gazette of the Republic of Croatia ˝Narodne novine˝ no.41/14) , every User of www.uje.hr is entitled to express their dissatisfaction with a purchased item or service in written form, in which Uje shall confirm the receipt of the complaint in writing. Complaints may be sent via post to the address Uje d.o.o. Kneza Višeslava 5, 21000 Split, or via e-mail to the e-mail address: shop@uje.hr As the seller, Uje undertakes to respond in writing within 15 days from the day of the receipt of the complaint. In order for Uje to be able to confirm the receipt of the written complaint and respond to the same pursuant to Article 10, paragraph 5 of the Consumer Protection Act, the User is obliged to supply correct information for the receipt of the written response. You can download a written Complaints Form here.

The contract concluded between the User and the company Uje d.o.o. for the sale of products and services is a one-time contract on the purchase and sale of products that is completed with the delivery of the products from the part of the company Uje d.o.o. and the execution of payment by the User, providing that it is not terminated.

Pursuant to Article 72, paragraph 1 of the Consumer Protection Act, every contract concluded by remote means (online trade) may be terminated, without the obligation of stating any reason, within 14 business days from the days that the products were received. You do not have to state the reason for termination of contract, but you are obliged to notify us on your decision on termination of contract by means of a permanent medium (via the Form for Unilateral Termination of Contract or via any other unambiguous statement by which you declare your will for the termination of contract, sent by post to the address Uje d.o.o., Kneza Višeslava 5, 21000 Split, or via e-mail to the e-mail address: shop@uje.hr. You can download the standard Form for Unilateral Termination of Contract at this link.

In case of unilateral termination of contract, each party is obliged to return to the other the goods that they have received pursuant to the contract, in accordance with the provisions of the Consumer Protection Act. After we have received your correctly filled in form, we will notify you about the receipt of the notice on termination on a permanent medium, and refund the money that has been paid after we receive the goods (no later than 7 business days after the day that you notified us about your decision on termination of contract). In this case the User is, pursuant to the Consumer Protection Act, liable for any decrease in value of the goods caused by handling, apart from that handling which is necessary to determine the nature, characteristics and functionality of the goods. Therefore, the products that you are returning must be in a good condition, unopened, unused and in their original packaging. In case of the contrary, or if the same are not delivered within the term described above, it shall be considered that you have not met your obligations of returning the goods, and we will not be obliged to give you a full refund of the money that you have paid, and an estimate of the decrease in value of the product may be made. Likewise, the User is not entitled to unilateral termination of contract if the subject of the contract are perishable goods or goods that are about to expire.

The User is obliged to bear the direct costs of product return themselves if they are exercising their right to unilateral termination of contract. By accepting these Terms and Conditions, it shall be understood that the User also accepts all of the provisions of the Ordinance on the Content and Form of Notification on the Consumer’s Right to Unilateral Termination of Contracts Negotiated by Remote Means or Contracts Negotiated Away From Business Premises.